This policy covers software sold on terminalagency.com by TERMINAL, a DBA of 20/20 Studio LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes every refund.
30-day money-back guarantee
If you are not happy with a paid product, such as Preflight, you can get a full refund within 30 days of your purchase date. You do not need to give a reason.
How to request a refund
Use either of these:
- Go to paddle.net, look up your order with the email address you used at checkout, and request a refund.
- Email contact@terminalagency.com with your order number or the email address you used at checkout. We will arrange the refund with Paddle.
Refunds go back to your original payment method, including any tax you paid. Paddle usually processes them within a few business days; your bank or card provider may take longer to show the money in your account.
What happens to your license
When a refund is issued, the License Key for that order is deactivated. Preflight and our other paid software will keep running with free-tier features on every machine where it was activated.
After 30 days
Outside the 30-day window we may still refund at our discretion, for example if the software does not work on your setup and we cannot fix it. Email us and tell us what happened.
We will always refund:
- accidental duplicate purchases of the same product by the same customer; and
- orders where the License Key was never delivered and we cannot resolve the problem.
Free software
Dispatch, Load Sheet, and the free tier of our paid software cost nothing, so there is nothing to refund.
Your legal rights
This policy does not affect any rights you have under the consumer laws of your country, including any statutory right to cancel or withdraw from a purchase. Paddle’s Buyer Terms also apply to your purchase.
Contact
TERMINAL, a DBA of 20/20 Studio LLC
contact@terminalagency.com